EffoyPlus Privacy Policy

Effective Date: August 1, 2025

Last Updated: August 18, 2025

Efoy Plus Integrated Solutions (“Efoy Plus,” “we,” “our,” or “us”) values the trust of our users and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our SaaS platform (“Platform”), including the resident super app, the housing unit Associations’ (HUAs) management portal, and the government commission portal.

Our Platform helps housing unit Associations’ (HUAs), residents, and the Addis Ababa Cooperatives Commission (including sub-city and woreda offices) organize resident and property data, collect payments, manage communications, and oversee compliance.

1. Information We Collect

We may collect the following categories of information when you use our Platform:

a. Resident & Association Data

  • Personal information of owners, tenants, and authorized representatives (name, contact details, identification, unit number).
  • Vehicle information (license plate, ownership details, parking allocations).
  • Asset data (property ownership records, power of attorney documents).

b. Financial Information

  • Housing unit Associations’ (HUAs) fee payment records, online payment transaction details (via integrated payment providers).
  • Billing and invoicing information.

c. Communication Data

  • Complaints and requests submitted by residents.
  • SMS notifications, in-app messages, and system alerts.

d. Government & Oversight Data

  • Association registration details.
  • Audit, monitoring, and licensing renewal records shared with sub-city and woreda offices.

e. Technical Data

  • Device information (browser, mobile device, operating system).
  • IP address, login activity, and usage analytics.

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To provide and improve housing unit Associations’ (HUAs) management, resident engagement, and government oversight services.

Payment Processing: To process online payments securely.

Communication: To send SMS and in-app notifications about fees, meetings, and updates.

Dispute & Complaint Handling: To record, manage, and escalate resident complaints to housing unit Associations’ (HUAs) and the Cooperatives Commission.

Compliance: To assist the Addis Ababa Cooperatives Commission with regulatory, audit, and license renewal functions.

Security: To monitor and prevent fraud, unauthorized access, and misuse of the Platform.

Analytics: To analyze trends, improve user experience, and enhance system performance.

3. How We Share Your Information

We may share information in the following circumstances:

With housing unit Associations (HUAs): Resident, vehicle, and payment data needed for community management.

With the Addis Ababa Cooperatives Commission and Sub-offices: Association registration, compliance, monitoring, and audit records.

With Payment Providers: For secure processing of online payments (we do not store card details ourselves).

With Service Providers: Trusted third-party vendors that provide hosting, messaging (SMS gateways), and IT support.

When Required by Law: To comply with applicable legal or regulatory obligations.

With Consent: When users explicitly authorize data sharing for specific purposes.

4. Data Retention

We retain personal and association data for as long as necessary to:

  • Provide services to housing unit Associations’ (HUAs) and government authorities.
  • Comply with applicable laws and regulations.
  • Resolve disputes and enforce agreements.

When data is no longer required, we securely delete or anonymize it.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of sensitive data in transit and at rest.
  • Secure authentication and role-based access controls.
  • Regular security audits and compliance checks.

However, no system is completely secure. Users are encouraged to protect their account credentials.

6. Your Rights

Depending on applicable laws, you may have the right to:

  • Access, correct, or update your personal information.
  • Request deletion of your data, subject to legal and contractual requirements.
  • Object to or restrict certain data processing activities.
  • Request information about how your data is shared with third parties.

To exercise these rights, contact us at: [Insert Contact Email / Phone].

7. Use of SMS & Notifications

By providing your phone number, you agree to receive SMS notifications regarding:

  • Payment reminders.
  • Housing unit Associations’ (HUAs) announcements.
  • Complaint updates and commission communications.

You may opt out of non-essential notifications, but essential service notifications cannot be disabled.

8. Children’s Privacy

Our Platform is not directed to children under 18. We do not knowingly collect personal data from minors.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last Updated” date. Significant changes will be communicated through the Platform or via SMS/email notification.

10. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy, please contact us at:

Efoy Plus Integrated Solutions

Email: contact@efoyplus.com

Phone: 9793

Address: Selam City Mall, 8th Floor, 806, Addis Ababa, Ethiopia